Sunbelt places great emphasis on quality control from the minute we welcome you as a client. Numerous checks and balances are built into every phase of our service. These checkpoints are covered daily in each department for every magazine. For example, before documents make their way from our clerical processing unit to the data entry unit, they are reviewed for accuracy. As our data entry operators key, the programmed edits for a given publication assure that a document has been both processed and keyed correctly. Our response time to errors occurs immediately. The last step before an update is a thorough edit check to review all transactions for correct pricing, terms, audited areas and any special processing requirements. Experienced personnel check and sign off on these reports. Once reviewed, the Manager of Operations gives the final okay for the magazine to update. The next morning after the update has run, our Account Executives and our balancing supervisor get involved in quality checks to balance the label production, separate and check reports, prepare dispatches, and write up mailing labels before it all moves to the last phase — your approval and sign off. It is not until you sign off on an update that a file is backed up and finalized.

In the event that a problem is not discovered until after the update, and as soon as we have identified the problem, our high-speed system allows us to re-update a magazine anytime of the day.

MISTAKES DO HAPPEN, AND SUNBELT CAN RECOVER QUICKLY!